COVID – 19 Booking Note
In the current climate of uncertainty around travel, we want to ensure that you can book with confidence, feel excited about your trip and avoid any disappointments.
Full details of our terms and conditions can be found below, but here is a quick overview of our key policies.
Guaranteed financial protection as a PTS member:
We would like to reassure clients that all our trips come with full financial protection.
We are a member of Protected Trust Services (member no. 5773), a trusted provider of financial protection which meets the package travel regulations 2018. More details on your PTS protection can be found here.
Using a trust account means that when you pay No Fly Travel Club, your money is placed in an approved holding account until you return from your trip. Funds in this account can only be released to us on the terms agreed by the trustees.
That means that we are not able to access your money, except to pay for your trip, and in the unlikely case of our insolvency, you can be completely confident that your money will be refunded in full.
Flexible cancellation and re-booking policies
We offer flexible booking, cancellation and re-booking policies to help put you at ease when booking.
- A 20% non-refundable deposit is due on booking to secure your trip.
- The remaining balance is due 42 days before travel.
- Up to 42 days before your trip, you may cancel without fee for any reason.*
- Up to 15 days before your trip, you may reschedule without fee for any reason.**
- Should the FCO advise against travel for the countries you are visiting, you may cancel and receive a full refund. We reserve the right to refund you and cancel a trip on your behalf in this situation.
* 20% deposit remains non-refundable unless FCO advises against travel to your destination.
** You will need to cover any additional costs associated with the date change, for example higher accommodation costs in peak season.
1-1 Assistance during booking, and leading up to your trip
We understand that returning to travel can feel daunting – but it’s exciting too. That’s why our very small team of friendly travel experts are here to help you each step of the way.
When you book with us, our 1-1 assistance comes as part of the package. We don’t have a call centre and we don’t use chat bots – you will always reach a human being when you contact us.
No question is too big or small and we will be happy to put your mind at ease.
TERMS AND CONDITIONS
The following booking conditions form the basis of your customer contract with No Fly Travel Club (“we”, “us” and “our”). Please read them carefully as they set out our respective rights and obligations. A copy of these terms and conditions will be sent to you upon booking, however you should ensure you have read them before you pay your non-refundable deposit. We are entitled to assume that you have had the opportunity to read and have accepted these booking conditions before you make a booking. It is your responsibility to ensure that you do so before making a payment.
These terms and conditions apply only to the trip arrangements which you book through No Fly Travel Club, which we agree to make, provide or perform (as applicable) as part of our contract with you.
Our trips self-guided and comprise of:
1. Train travel arrangements & transfers where required (either by public transport or private vehicle)
2. Accommodation in specially selected eco-friendly hotels/b&bs/guesthouses/apartments
3. Activities as specified in your itinerary
4. Additional support such as directions, recommendations, local contact numbers & emergency contact details.
All references in these booking conditions to “trip”, “booking”, “contract” or “arrangements” refer to these trip arrangements unless otherwise stated. References to “departure” mean the start date of travel arrangements, from the point where you leave home. The conditions DO NOT apply to elements of your trip booked separately to No Fly Travel Club.
Each of our trips follows a base itinerary which is described on the trip page, as well as providing optional extras which you can add at the time of booking to customise your trip. The full itinerary will be issued once full payment has been received and will include all train times and station details, accommodation details and activity information. Wherever possible, we aim to provide the exact itinerary described on the website. However, some elements are dependent on availability and we reserve the right to replace these with another, similar, element instead where required. We will always aim to inform you of such situations at least 2 weeks in advance of departure where reasonably possible. In the case of activities, we may also offer you the option to cancel the unavailable activity and receive a partial refund.
It is possible that events may arise that make the original route impossible, and we reserve the right to change the destination, route, train, accommodation and itinerary at any point in time. If this occurs, we will inform you as soon as is reasonably possible, however this does not alter the cancellation policy. Please see the “significant changes” section for more details.
Booking your trip and payment details:
Booking Requirements and obligations: You must be over 18 and legally able to enter into a contract in order to make a valid booking.
You must use a legitimate email address, phone number, address and have all necessary travel documents, a valid passport/ID card and travel insurance policy in order to make a booking with No Fly Travel Club. It is your responsibility to check your details. We will not be held responsible in the case that you incorrectly enter your email address, passport number or make a mistake with any details which subsequently affects your ability to travel. We will not provide refunds or compensation for any arrangements affected by a mistake of this kind, although we will attempt to help resolve the issue with you.
Booking Confirmation Process: Once you have made a booking online we will confirm the availability of your selected itinerary within 7 days and send you an invoice with full terms and conditions. Once confirmed, your booking will be treated as firm and a contract between us will come into existence from the date that we receive your deposit/full payment. We will send you a receipt for all payments made and the invoice for remaining payments, showing the due dates for your final balance.
In the case that your booking CANNOT be confirmed on your specified dates for any reason, we will contact you to arrange an alternative date, or, failing this, a refund of any payments already made.
When you book through our website you will receive electronic acknowledgement of your booking. However, this is not a confirmation of your booking – please wait until you receive your explicit confirmation to consider your booking confirmed. Upon receipt, please check your invoice carefully and contact us immediately if any information which appears on the invoice, itinerary or any other document appears to be incorrect or incomplete.
Required deposit: A minimum deposit of 20% of the total trip value is required at the time of booking, paid by credit card via our secure payment gateway. This deposit is Non-refundable, however it can be transferred if you choose to reschedule your trip before the arrangements have been booked by us.
Remaining Balance: The remaining balance is due 42 days prior to travel unless otherwise stated. Payments can also be made in an instalment plan up to this due date.
Payment Methods and fees: Deposits are payable by bank transfer into our trust account, and all fees are included in the initial payment.
We encourage customers to make remaining payments by bank transfer, however payments can be made by credit or debit card if this is preferred. Credit and debit card payments will be subject to the same fee which we are obligated to pay to our payment provider. The exact fee may depend on your card type and will be clearly explained at the point of payment.
All fees will clearly communicated at the time of booking to enable you to make an informed choice. Bookings made within 54 days require immediate full payment, either by bank transfer or credit/debit card.
Late Payments: If, for any reason, the balance (including any surcharge where applicable) is not received by the due date, we will in the first case endeavour to contact you to ensure payment is made within a grace period of two business days of the original due date. If we are unable to contact you, and the payment has still not been received, we reserve the right to treat the booking as cancelled having provided reasonable notice of this action. In such cases, your deposit will not be refunded, but may be transferred to another trip if you contact us to postpone before the date of your original trip. Once the original trip date has passed, the deposit is no longer transferrable.
You may contact us before or during the grace period to arrange a late payment within reason. Late payments will be considered at our discretion and that of our suppliers, but will be subject to any additional fees incurred as a result of the delay in payment, which may be required upfront in order to secure elements of your booking. These will be communicated clearly to you for you to decide how to proceed.
Inclusions/Exclusions: The price displayed for any trip covers the planning, organisation, administration, fees, insurance, regulatory requirements and staff costs at No Fly Travel Club, as well as the cost of the individual elements of the trip stated above.
The price of the trip does not include the following, for which you are responsible: vaccination fees, travel insurance, cost of travel to and from the start / return point of your trip, cost of passport and visas, personal equipment and personal expenses while on the trip, meals and activities that are not included, tipping and any other expenses specifically excluded on the trip description and/or invoice.
Errors: We reserve the right to make changes to and correct errors in the displayed prices at any time between booking and confirmation. We will advise you of any such error and ensure that you are happy to proceed, or, if not, offer a full refund including deposit.
Surcharges after confirmation: It is possible that unforeseen surcharges may apply to specific dates (for example public holidays or special events) which will raise the trip cost after it has been confirmed. In such cases we will contact you to discuss the increase and reasons for said increase according to the conditions in the paragraph below.
Once the price of your chosen trip has been confirmed, we will only increase the price in the event that the cost of trip elements, fees or currency ratings increases beyond those which can reasonably be absorbed (compared to those which have been used to calculate the cost of your trip). A surcharge in these cases will be payable. We will only levy a surcharge on your booking in the case that the increase is greater than 2% higher than our expected cost. This level of expense is higher than can reasonably be absorbed by us as the operator, and therefore we must pass it on for the trip to be financially viable. If any such surcharge constitutes 10% or more of your total trip cost, you will be entitled to cancel your booking and receive a full refund including deposit. Alternatively you may proceed with the revised quote, or, if applicable, choose a different date or trip where the surcharge would not apply. If the surcharge constitutes between 2 and 10% of the total trip costs, you may choose a different date or trip where the surcharge would not apply, or you may cancel your booking and request a refund, however in this case standard cancellation charges will apply.
Timeframes for decisions regarding surcharges: Where a choice between options is required, you have 7 business days from the issue date printed on the surcharge notification/invoice to decide which option to pursue, and inform us of your choice. If this surcharge has been levied less than 60 days in advance of a trip, this period reduces to two business days to ensure we can secure all relevant trip elements.
If you do not inform us of your choice by the end of the relevant time period, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid by the due date for the remaining balance for the trip, or, within the deadline communicated by the reservations team, whichever comes later.
We will not levy a surcharge on any trip within 30 days of departure. In the very unlikely case that such a trip becomes unviable within 30 days of departure (for example due to the failure of one of our suppliers) we will contact you as soon as reasonably possible to either reschedule the trip or provide a full refund including deposit.
Refunds: In any situation where you are entitled to or have opted to receive a refund, you will be receive this within 14 business days of providing your bank details for receipt of the refund.
4. Travel insurance: It is essential that you have adequate and appropriate insurance for your trip including personal insurance for any adventurous activities you have opted to partake in – for example horse riding or hiking. Note that the majority of our trips do not require any special cover, however it is your responsibility to check what you are covered for when purchasing a policy. Please ensure that you purchase a policy which will cover cancellation costs from the date of booking as well as medical expenses (including evacuation and repatriation). If the FCO advice changes in any of your destinations, but you decide to travel anyway, your insurance may be invalidated. It is your responsibility to declare any and all relevant medical conditions to your insurer when taking out a policy.
Submitting insurance details: Please read your policy details carefully and take them with you on your trip. As a precaution, we will ask you to submit policy details via our booking form before you travel. This so that we can pass your insurance details on to our partners, in case of any emergencies that arise while taking part in any activity booked through No Fly Travel Club. If you have not taken out travel insurance, or refuse to supply these details, we reserve the right to withhold your travel documents until we receive your travel insurance details. It is your responsibility to source travel insurance and communicate the details of your policy. We cannot be held responsible if you fail or refuse to do this, and will not issue a refund for the trip in question if you do not supply these details in advance of your trip.
Loss or damage to personal items: We cannot be held responsible for the loss or damage to any personal belongings during the course of your trip. It is your responsibility to ensure that your policy covers your personal belongings to an appropriate degree. A reasonable level of risk applies to any personal items you bring with you when travelling, which you accept if you decide to pack such items. Therefore we cannot provide any compensation for items lost or damaged that are not covered by insurance.
Health: If you have booked a trip on our site, we assume you to be physically capable of undertaking all aspects of the trip. If you have any concerns that you may be more likely to become ill or injured during the trip, taking into account its challenges and activity levels, please provide details at the time of booking. It is vital that you inform us at the time of booking if you have any health conditions or disabilities which could affect your ability to undertake certain activities. It is your responsibility to evaluate whether the risk seems too great to reasonably accept, and in this case the planned activity or trip should not be undertaken. While we do our best to accommodate differing levels of physical abilities and strive to make trips accessible where possible, we cannot be held responsible for any aspect of a trip which your health prevents you from taking part in. It is your responsibility to evaluate your physical abilities in relation to the demands of the specified trip, and we encourage you to discuss any concerns with a member of staff before booking to better assess any risks.
If you supply incorrect information surrounding your physical abilities, we and our suppliers reserve the right to cancel your booking according to the standard cancellation policy. We also reserve the right to adapt or cancel any specific activity if we or our partners deem the risks to your health, or the health of any of the staff o other members of your group, to be too great to continue in the pre-arranged manner. Depending on when we become aware of a potential risk to health, we will not be held responsible for any costs or expenses incurred as a result of incorrect information supplied.
Special requests: We and our suppliers aim to provide for special requests wherever reasonable and possible. Please advise us of any special requests in the allocated space in the booking form. Where possible, we will endeavour to meet or arrange for our suppliers to meet any such request. Confirmation that a special request has been noted or passed on to the supplier is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are at the discretion of No Fly Travel Club and its suppliers. If you require a guarantee of the special request, please ensure that you request this in writing to avoid confusion.
Cancellations and changes
7. Cancellation of bookings: Cancellations must be confirmed in writing by the lead passenger by email. We will not accept cancellations by phone unless accompanied by a written request sent via email from the lead passenger. If only some of your group would like to cancel, we will still require the confirmation of the lead passenger, as they are the contract signatory and are liable to pay the remaining balance of all group members.
Part Cancellation: In case of a part-cancellation which affects the basis on which the price was calculated (for example, if your party is occupying two double rooms between 4 passengers, and this is reduced to 3 passengers occupying the same rooms), we will recalculate and re-invoice the lead passenger accordingly. In case of part-cancellation which results in lower costs (e.g. the cancellation of an optional activity), we will again recalculate and re-invoice the lead passengers accordingly. Where relevant, this may involve a refund, which will be issued within 14 days of receiving recipient details. Activity cancellations are subject to the below cancellation policy regarding non-refundable trip elements already paid for.
Cancellation date: The date we receive explicit written confirmation of your cancellation will be considered the cancellation date.
Cancellation charges: The following cancellation charges will be payable, dependent on the date of cancellation.
|Stage written cancellation received|
(Note: these fees exclude cases when cancellation is required due to a change of FCO advice, in which case a full refund is due.
|Cancellation charge per person cancelling (% of total cost)|
|Between booking and confirmation (up to a maximum of 7 days)||No Charge|
|Confirmation – 6 weeks prior to departure||20%|
*Trip can be re-booked free of charge.
|2-6 weeks prior to departure||20% + any non-refundable trip elements already paid for. |
*Trip can be re-booked free of charge.
|Within 2 weeks of departure||100%|
Insurance claims in case of cancellation by choice:
The above charges apply in the case that any or all of a group’s passengers cancel by choice. Depending on the reason for cancellation, you may be able to reclaim some of all of these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. We can provide supporting documents where required. If you pursue a refund through your travel insurance, you will not be eligible for any refund or to reschedule your trip through No Fly Travel Club. Similarly, if you request a refund for your trip via No Fly Travel Club, you may not be able to claim against your travel insurance. If in doubt about your options, we encourage customers to discuss their situation with one of the team.
In case you legally cannot travel due to COVID-19 restrictions, or in case the FCO advice for travel to a given destination changes, we will provide you with: A) the option to reschedule free of charge where possible, B) a credit note for 100% of the value of your trip or C) a full refund minus your deposit of 20% (with the option to transfer the deposit to another booking free of charge). Depending on your policy, you may be able to obtain a refund through your travel insurance, however
Transfers or changes to bookings: If you are unable to travel, you may transfer your place to someone else pending written confirmation from the lead passenger. If you would like to change your booking, for example adding an additional passenger, you may apply to make changes to your booking. For a transfer or change to take place, you must notify us at least 2 weeks before departure. Changes and transfers are at the discretion of the bookings team, and are subject to practicality of changing certain bookings made in your name or the names of your party.
In the case that we are able to process a change/transfer request, all costs and charges as a result of your changes or transfer will be transparently communicated to you in order for you to decide whether or not to proceed. You will be provided with a clear description of the changes or transfers requested, as well as an invoice laying out all relevant charges. In order to proceed with the specified changes or transfers, you must agree to, and pay, all charges within the deadline set out by the reservations team, or a maximum of 7 days – whichever is soonest. Changes will not be effected before payment has been received, even if you provide confirmation that you would like to proceed with them. If you do not make payment within 7 days, the changes will not be effected and your booking will remain as originally agreed.
Unless rebooking has been offered as an option due to external limiting factors, a change of holiday dates will be treated as a cancellation of the original booking, and re-booking of an additional trip. In this case cancellation charges will apply as per the standard policy. Changes may result in the recalculation of the holiday price where, for example, the basis on which the price of the original holiday was calculated has changed.
Changes and cancellations by the operator:
The itinerary is a guide to which we will attempt to adhere wherever possible. In some situations it may be necessary to alter this a as a result of circumstances or events outside our control, for example planned interruptions to service, adverse weather, operating conditions imposed upon us by providers of accommodation, facilities and transport, or any of those amounting to “force majeure” (detailed below). Your itinerary will, however, be the same in content as far as is reasonably possible, unless the previously mentioned “force majeure” makes this impossible and we are forced to cancel or curtail your trip. Should last minute changes while you are away require that you pay upfront for required services (e.g. taxis or alternative accommodation) we will ensure that you are reimbursed for these reasonable costs wherever they were unavoidable, except in the case of “force majeure” as detailed below.
Cancellations and Significant or Minor changes: As detailed above, changes to trips are occasionally unavoidable. Most changes are minor, in which case this will be clearly communicated, but no special arrangements for cancellation will be made. Occasionally, we may have to make a “significant change”. A significant change is a change made before departure which we can reasonably be expected to have a major effect on your trip. This might include the removal of a specifically advertised activity, accommodation provider or destination from your itinerary, but does include changes to trip elements not specifically advertised, such as the change of a train time or alternative hotel being used for a stopover. If we have to make a significant change, or cancel a significant element of your trip, we will contact you at the earliest reasonably possible date. If time reasonably allows before departure, we will offer you the choice of the following options:
- (For significant changes) accepting the changed arrangements; or
- Cancelling your trip with a full refund
- Transferring your booking to another trip of a similar standard and price to that originally booked. We will offer you at least one alternative trip to book at no additional cost. If this trip is cheaper than the original trip booked, we will refund the price difference. If you do not wish to accept the trip we specifically offer you, you may choose any of our other available trips, subject to additional charge or refund depending on the difference in price from your original booking.
Impact of ‘force majeure’ just before or during your trip: Very rarely, “force majeure” may mean that we have to significantly change or terminate your trip at late notice, or after departure but before the scheduled end of your time away. If this does occur, we will make every effort to assist in adjusting your itinerary or helping you return home, but we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), compensate you or fund any costs/expenses you incur as a result of the situation.
In these booking conditions, “force majeure” means any event which we the operator, nor any of our suppliers could foresee or avoid, even with all due care. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, significant risks to human health such as the outbreak of serious disease at the travel destination, related lockdowns or restrictions, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where we are unable to fulfil our contractual obligations with you the customer, or where you suffer any damage, loss or expense of any nature as a result of “force majeure”.
Covid-19 Restrictions: Under the current circumstances of the covid-19 pandemic, we reserve the right to cancel your trip and issue a refund if we believe that the conditions for travel are too risky to reasonably take on. The aim of this policy is to avoid situations such as the above, in which customers incur undue stress or expense as a result of suddenly imposed and unpredicted Covid-19 restrictions.
Duty of Care under The Package Travel Directive 2018: As the Principle (“operator”), in line with the Package Travel Regulations 2018, we are legally obliged to protect you, the customer, and your holiday. Find out about our obligations here, and how the Package Travel Regulations protect you when you book through a principle: https://www.abta.com/tips-and-advice/is-my-holiday-protected.
It is our duty to ensure that the trip arrangements we have agreed to plan and provide as per our contract with you are delivered with due care and diligence. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer personal injury as a direct result of our failure to ensure that your trip arrangements are provided as promised or prove deficient in a clearly demonstrable way. We pride ourselves and our suppliers in taking every reasonable care to provide your trip arrangements to the best of our ability. The precautions that we take in order to do this include assessing suppliers’ health and safety policies, conducting site visits wherever possible, requiring risk assessments for all activities and selecting suppliers with whom we have experience working and know to be trustworthy.
Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we can only be held responsible for the actions (or lack thereof) of our employees or suppliers if they were at the time acting within the course of their employment, or providing services as contracted by us.
We cannot be held responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost or any other claim of any description whatsoever which results from any of the following:
– Your action(s) and/or failure to act in a reasonable manner or
– The actions(s) and/or failure to act of a third party not connected the provision of your trip and which were unforeseeable or unavoidable
– ‘Force majeure’ as defined above
More information on the Package Travel Regulations 2018 can be found on the ABTA website, here: https://www.abta.com/tips-and-advice/is-my-holiday-protected/new-package-travel-regulations
External Services: We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services which you have arranged independently with a supplier not connected to No Fly Travel Club (other than those specified within your itinerary as provided as part of a trip booked through us) or which do form part of the services we are contractually obliged to provide.
Definition of due care and diligence: Our obligations concerning the services we have agreed to provide or arrange as part of our contract, as well as the laws and regulations of the country in which your claim occurred, will be used as the basis for deciding whether the services in question were provided with all due and reasonable care and diligence. If the particular services flagged in relation to the claim or complaint were compliant with local laws and regulations (such as health and safety policies, building regulations or roadworthiness) applicable to those services at that time and in that location, as well as the internal policies of us as the operator, the services will be treated as having been properly provided. This applies even if the services concerned did not comply with the laws and regulations of the UK which would have been applicable to a similar UK company, or to a foreign company operating within the UK.
The exception to this is where the claim concerns the absence of a universally recognised safety feature which might lead a participant to refuse to participate in an activity – for example the absence of seat belts in a vehicle. We provide more information and guidance for these circumstances in our pre-trip information, which details what the appropriate response should be if such a situation arises. No Fly Travel Club takes its responsibility for the safety of its customers seriously, and does not knowingly work with companies where such safety features are neglected or omitted. Therefore if such situations do occur, it is vital that customers do not participate in the activity and instead inform us of their concerns.
Claims relation to transport carriers: If a claim concerns transport, or getting on/off transport, and we are found liable for that claim (or that part of a claim if we are found liable to you on any basis), the most we will be obligated to compensate you is equal to the most that the specific carrier concerned would have to pay under the international convention or regulation which applies to the travel arrangements in question (for example, the Athens Convention for international travel by sea (as amended by the 2002 Protocol where applicable) and COTIF, the Convention on International Travel by Rail). Where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, accordingly we are not obliged to compensate you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive directly from the carrier for the claim in question. Copies of the applicable international conventions and regulations are publicly available.
Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description which we could not have foreseen you would suffer or incur if we breached our contract with you. This could include (for example) work that you planned to deliver while staying in a specific location, which you were not able to provide due to our failure in some specific regard detailed above. Additionally we cannot accept liability for any business losses including self employed loss of earnings.
Please note, we cannot accept any liability for any loss, death, personal injury, expense or damage that takes place during your trip with us but is not a direct result of our failure to uphold our contractual obligations.
In the case of delays on the part of any of your transport providers, we will aim to assist in re-organising your itinerary so that you are able to continue with your trip as far as is reasonably possible. This may include advising you on alternative services where you can use your tickets, suggesting alternative train routes and times, and/or finding and booking accommodation so that you can stay overnight and continue your journey the following day. We regret that we are not in a position to offer you compensation in the event of such delays or to cover any associated costs such as accommodation or additional train tickets. Depending on the circumstances, if you are travelling with an EU carrier, the provider may be required to pay you compensation and/or refund the cost of your travel and/or provide you with accommodation and/or refreshments in the event of a significant delay or cancellation. However, we have no liability to make any such payments to you and you must pursue the transport operator concerned directly for any payment which may be due. If we have access to required supporting documents, we will endeavour to support you by supplying these within a reasonable time frame.
Please remember that it is your responsibility to ensure you arrive at the departure location for the start of your trip, and all subsequent journeys, on time. All costs associated with your failure to do so are therefore your sole responsibility. This also applies to linked transport – for example if you miss your train and subsequently miss a transfer that has been pre-arranged at your destination. Under such circumstances, while we aim to assist in reorganising your travel, we are not responsible for covering any related costs.
The Foreign and Commonwealth Office
You can find up to date travel information on the FCO website www.gov.uk/foreign-travel-advice and www.fco.gov.uk/knowbeforeyougo. We check FCO advice regularly to inform decisions on the safety and viability of our trips. We recommend that you check the FCO advice both before booking and up until your departure date.
Conditions of suppliers: Suppliers, including transport operators, provide their services in accordance with their own terms and conditions. These terms may differ from our own and may offer differing levels of liability. We check the terms and conditions of all our suppliers, and only work with those who’s policies are responsible and in line with our own, however there may be clauses which differ from what you find here.
Passenger Behaviour, Damage and Complaints
Conduct while away and damages: While the trip is in progress, all decisions relating to customer conduct are made by No Fly Travel Club suppliers, or staff employed by our regional suppliers. These parties may withdraw you from any activity or accommodation at any time if they are of the reasonable opinion that your continued presence is disrespectful, prejudiced or threatens the order, safety or well-being of any individual participant(s), employee or other third party or if you break any law or regulation of any country where the trip takes place.
We are an inclusive travel company, welcoming passengers of all ages, genders, races, religions, abilities and sexual orientation. We take a zero tolerance approach to misconduct of any kind, and we expect all clients to have reasonable consideration for all other parties regardless of the aforementioned factors. We do not tolerate disrespectful or violent behaviour, harassment, abuse or hate speech directed at our suppliers or their staff or other guests. If in our reasonable opinion, or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, damage to property or offence, upset or distress to our staff or to any third party, we are entitled, without prior notice, to terminate your participation in a certain activity, or indeed to terminate your trip as a whole. In such cases no refunds will be offered for the missed activity or curtailed trip, and we will not pay any expenses or costs incurred as a result of the termination. You will in addition be billed for any loss (including loss of business relationships and related income) or expense that we may incur as a result of your actions. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be provided, either directly to the accommodation owner/manager, to another supplier or to us by the deadline provided. If the actual cost of the loss or damage exceeds the amount billed where this was provisionally estimated, you must pay the difference once the full cost of damages is known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises. In the case that you fail to make payment for damages caused by your actions, we reserve the right to pursue you for damages via the legal system where we deem this is appropriate.
Passport and visa requirements: The passport and visa requirements for British/European citizens for all our trips are displayed on our FAQ section, but requirements differ according to nationality, and may change over time. It is your responsibility to check the up to date position in good time before departure. A full British passport takes approximately 2 to 6 weeks to obtain. If you are 16 or over and do not have a passport, you should therefore ensure you apply for your passport at least 6 weeks before departure. If you have never had a passport, the UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this.
We recommend that all passports should have at least 6 months validity in order to travel smoothly through borders. If your passport does not have 6 months validity, we cannot be held responsible if you are denied entry to any country. It is your responsibility to ensure your passport is up to date.
Non-British Citizens/Residents: If you are not a British citizen and/or you hold a non British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel as this may differ from the recommendations for British citizens. We are able to supply supporting visa documentation on request, however we can only provide specific accommodation details after you have booked. Even in this case you are not guaranteed to be granted a visa. For this reason, if you require a visa we strongly advice that you discuss your options with your embassy and with one of our advisors before you book or make any payments. Please note that our cancellation policy still applies if your visa is not approved, so please bear this in mind before you make a booking.
It is your responsibility to research, pay for and ensure you have had all necessary vaccines required to enter certain countries, and you must ensure you are in possession of all necessary travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation.
Travel Health Information: Details are available from your GP surgery and from the National Travel Health Network and Centre – http://travelhealthpro.org.uk/. Information on health abroad is also available on www.nhs.uk/Livewell/Travelhealth. For trips in the EU / EEA UK citizens should obtain an GHIC (Great British Health Insurance Card) prior to departure. EU citizens can obtain an EHIC card if they do not already possess one. A GIHC or EHIC card is not a substitute for travel insurance.
In the unlikely event that you have any reason to complain or experience any problems with your trip whilst away, you must immediately inform the supplier of the service(s) in question. This should be provided verbally or in writing to the supplier as soon as possible. If any complaint or problem is not resolved to your satisfaction by the trip supplier, you must contact us in the UK using the contact details we have provided you with during your trip, giving us your full details and a contact number if different to that which we have on file for you. Most problems can be dealt with quickly but we cannot assist if we do not know about a particular issue. If the resolution at the time of complaint was not to your satisfaction, you may write to us within 14 days of the end of your trip giving your booking reference and full details of your complaint. We will then officially address your complaint in accordance with our complaints policy, and aim to find a resolution with you.
Contract law and financial security
Your contract: the contract between customer and operator is recognised in the context of English law. We both agree that English law (and no other) will apply to your contract and to any dispute, complaint or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim (whether or not it involves any personal injury) which arises between us must be dealt with by the courts of England and Wales only unless, in the case of court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
Our website: The information contained in our website and in our other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen trip (including the price) with us at the time of booking. We do have a grace period between booking and confirmation to mitigate problems stemming from these situations. During this time, you may cancel or change your booking free of charge.
Overseas standards: Concerning the elements of your trip that we the operator and our suppliers provide, it is the requirements and standards of the country where the services are delivered which apply to those services and not those of the UK. As a general rule, these requirements will not be the same as the UK, and may be less rigorous.
Your Legal and Financial Protection:
No Fly Travel Club Ltd takes our obligations and considerations as an operator seriously. We therefore offer, in accordance with ” The Package Travel and Linked Travel Arrangements Regulations 2018” all passengers booking with No Fly Travel Club full financial protection for their package, delivered via a Trust account.
Protection extends to the initial deposit, and subsequent full balance to be paid as detailed in your booking confirmation.
In case of our insolvency, Trustees of the account will be able to fully reimburse the cost of your holiday. In the event that the Trust account does not provide sufficient funds due to fraud or other illegal action, the trust underwrites your funds with a guarantee, and will be able to refund you.
VOUCHERS purchased via OUR PLEDGE are not eligible for financial protection via the Trust mechanism. Vouchers are non-refundable but may be transferred or extended at the discretion of No Fly Travel Club.
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